We’re excited to create some incredible video content for you and join our other happy customers.
CANCELLATION / RESCHEDULE POLICY
We only want our clients to think warm and fuzzy thoughts about us and fee policies like this don't really do that.
When you schedule services with, you are reserving a valuable time slot that will not be available to others.
When you cancel or reschedule the same day as your photo and video shoot, we have to pay for that reserved time.
While everyone understands the purpose of cancellation fees and agrees to the terms of service, nobody likes paying them.
So we do our very best to keep you apprised about your upcoming appointment.
As soon as you become aware that the property is not ready as scheduled, call KallMeKG Visuals and/or email firstname.lastname@example.org so we can notify or set up a new appointment time.
Unable to Shoot Fee:
In the event that we arrive at the shoot and cannot access the home or it is not ready to shoot, you agree to pay a fee of $100 for the day plus any applicable trip charges of .58 per mile.
NEW PAYMENT POLICY
Before the final project is sent to the customer via a downloadable link, invoices will be emailed via WAVE and must be paid immediately with a credit card.
It is the client's responsibility to ensure that the listing is ready for the video tour to be produced at the arranged time.
KallMeKG Visuals doesn't handle any cleaning, dusting, or moving of furniture.
KallMeKG Visuals will, at discretion, adjust window coverings or turn on or off lights as deemed necessary to better capture the scene(s) and move small items that may be distracting in the photo.
The home must be clean and presentable at the scheduled time of the tour.
The homeowner shall ensure that there are no hazards to our safety.
Photographers will do their best that all significant aspects of the property shall be included in the tour unless the condition of said aspect has a negative impact on the tour. This shall be left solely up to the photographer's discretion unless a specific aspect(s) of the property is specifically requested by the agent or the homeowner.
Once the home has been photographed, the service may not be canceled. The agent will be charged the full price of the package ordered.
In addition, the Photographer will not retouch images in order to disguise any known defects and/or physical structures such as cracks in walls or driveways, powerlines, water towers, etc.
*SINGLE-USE LICENSE AGREEMENT*
KallMeKG Visuals keeps the copyright protection of all web pages and digital images. KallMeKG Visuals reserves the right to use all images for promotion of KallMeKG Visuals but not a third party. The original REALTOR® who paid for this service has permission/license to use these images on any electronic or printed form of advertisement for the promotion of that property while listed with said REALTOR®. Once the property has Sold, Expired or is Withdrawn the license/permission expires. Images cannot be altered after they are in your possession.
Images cannot be sold or given away to the property owner or one REALTOR® to another REALTOR® who takes over an expired or withdrawn listing. Failure to pay for the images will result in a copyright infringement/violation pursuant to the provisions of the Digital Millennium Copyright Act of 1998, 17 U.S.C. §512(c). You will be asked to remove the image from any electronic or printed form of advertisement. Failure to stop using them will result in legal action.